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Emergency Operations Center Specialist | Shift Work | Onsite Atlanta

General Dynamics Information Technology • Atlanta, GA • 4h ago

Req ID: RQ208230

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACI (T1)

Job Family: Process and Operational Efficiency

Skills:

Call Center,Emergency Operations Center (EOC),Emergency Response Operations

Experience:

1 + years of related experience

Job Description:

EOC Watch Officer (Part-Time)

CDC Emergency Operations - Atlanta, GA

Job Description / Overview

At GDIT, people are our differentiators. We deliver clarity and capability in the moments that matter most.

We are seeking a part-time Emergency Operations Center (EOC) Watch Officer to support the CDC's Division of Emergency Operations (DEO) within the Office of Readiness and Response (ORR), located at the Roybal Campus in Atlanta, GA.

The CDC EOC operates 24/7/365 as the agency's front line for emergency communication and coordination. Watch Officers answer and triage hundreds of calls and emails every day - from clinicians, international travelers, state and federal partners, and the public - ensuring information is routed quickly and accurately. During activations, Watch Officers play a central role in supporting CDC leadership and response teams.

This is a mission-critical role at the heart of CDC's operations. It is ideal for candidates seeking impactful part-time work, an entry point into CDC emergency management, or a pathway to future full-time opportunities.

How a Watch Officer Will Make an Impact

Serve as the initial point of contact for CDC's emergency line, answering and triaging calls and emails across a wide range of public health and emergency topics.

Log, route, and escalate inquiries in CDC systems (CDCReady and EOC databases) to ensure leadership and subject matter experts receive timely, accurate information.

Support the Federal Duty Officer and incident management staff by preparing shift briefs, monitoring functional mailboxes, and assisting with reports.

Provide professional, disciplined communication with callers - ranging from worried citizens to senior health officials.

Contribute to the continuity of operations through clear shift handoffs, accurate documentation, and situational monitoring.

What You'll Need to Succeed

Required Education & Experience

High school diploma and 1+ year of customer service, help desk, call center, or emergency operations experience.

Strong written and verbal communication skills, with proven ability to follow standard operating procedures.

Flexibility to support coverage across shifts (7am-3pm, 3pm-11pm, 11pm-7am).

Preferred

Prior experience in emergency management, 911 dispatch, EMS, military, law enforcement, or federal/state emergency operations.

Familiarity with CDC operations or culture, or prior CDC/EOC experience.

Bachelor's degree or equivalent work experience.

Soft Skills & Attributes

Commitment to public service and mission impact.

Ability to remain calm, professional, and decisive in high-tempo environments.

Strong teamwork orientation, valuing clear handoffs and collaboration.

Adaptability to support surge operations, schedule changes, and varied call @types.

Desire to grow in emergency management and build a career in public health.

Clearance Requirement

Ability to obtain and maintain a CDC Public Trust clearance and CDC badge.

Attributes for Success

Reliable, flexible, and eager to contribute in a 24/7 mission environment.

Thrives in shift-based operations and enjoys variety - no two days are the same.

Interested in a high-profile role at the intersection of emergency management and public health.

GDIT Is Your Place

Opportunity to support national and global health security every day.

On-site training at CDC EOC before assuming live responsibilities.

Part-time role with exposure across shifts; PT Watch Officers are often first considered for full-time positions.

401K with company match

Health and wellness options (for eligible employees)

Professional growth opportunities including paid education and certifications

Paid vacation and holidays (for eligible employees)

The likely hourly rate for this position is between $21.25 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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